![]() ![]() Close Outlook and add the Exchange or account to your profile from the Control Panel. ![]() If using a Google Apps account, let Google Apps create the profile and open Outlook (at least) once to sync the account. Note: It doesn't matter which account is added to the profile first but you absolutely must add the Exchange or account to the profile from Control Panel and disable cached mode (Step 2) on the account before closing the dialogs. If the Exchange account was the first account added to the current profile, you'll need to make a new profile. However, you can set another data file as default if you add the Exchange account to the profile from the Control Panel's Mail applet and follow specific steps. Select a matching Outlook data file (.pst) or turn off cache mode in the Account Settings. Outlook data files (.pst) must use the same format as offline Outlook data files (.ost). The selected Outlook data file (.pst) format cannot be used.
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